Facility Management Services  |  Security Services   |  House Keeping Services  |  Car parking management  |  Air Conditioning  |  Air Conditioning Beyond the Standard Hours  |  Maintenance Services  |  Emergency Services  |  Promotions & PR | Building Rules & Regulations

Facility Management team is headed by a Facility Manager who plans, organizes, and monitors all maintenance, security, housekeeping and other operational aspects of the complex. He is assisted by a team of engineers and professionally managed agencies for specific services. A help desk is also provided and controlled by Facility Managers wherein all occupants can lodge their complaints / requests in relation to all day-to-day operations of the mall. Help desk can be contacted at Ext 199.

A round the clock security along with a closed circuit camera is in place at the City Centre.

House Keeping Services

All common areas, rest rooms, and public area cleaning is provided seven days a week. While it is be our endeavor to provide services of the highest order, we will appreciate your contacting us should you wish to draw our attention to any shortcoming or discrepancy in this area.

Car parking management

1. Parking is handled by a professional group who is appointed and controlled by city center management.
2. The paid visitor parking is in operation during the hours of 9.00 am to 10.30 pm.
3. All vehicles should be locked when left within the parking facility.
4. Due to the limited parking space , please park only between the lines designating each parking space Unauthorized or improperly parked vehicle are subject to tow-away at the owner's expense.
5. The speed limit in the parking area is 15kph.
6. The direction of traffic flow is indicated by appropriate signages throughout the parking zone.
7. City Centre office and the Car Park Operator are not responsible for any losses due to theft, collision, or any other damage done to vehicles while parked in the facility.

Air Conditioning

Centralized air-conditioning for the occupant is provided at the Block A & Block F Ground floor. The ground and the first floor of the other four plaza Block B, Block C, Block D & Block E have air conditioning services except for the common areas. Central Air-conditioning services is provided from 10.30 A.M to 8.30 PM.

Air Conditioning Beyond the Standard Hours

Please be advised that air-conditioning services beyond standard hours of operation is provided strictly on case to case basis subject to the viability of the requirement. It may be appreciated that air-conditioning services beyond standard hours of operation can be provided only during special / festive occasions where there is collective request for the same by a group of occupants and the cost of which will be billed extra. The request of the same would be through an "Additional Air-Conditioning Request Form" duly signed by the authorized signatory and have the same delivered to the City Centre office.

Maintenance Services

The following list of services are provided for no additional cost to each occupant.

1. Temperature adjustment
2. Building mechanical systems maintenance
3. Elevator / Escalators repairs or adjustments
4. Sanitary and plumbing systems maintenance in all common areas

Please contact the City Centre office at ext: 199 for any of the above services, or information about other services that may be required.

Special permits for Access to locked Building Core areas, Rooms and offices

Occasionally , it is necessary for various persons to have access to locked areas of the building ( i.e, telephone installers, repairmen, contractors, etc. ) Contractors should contact the City Centre office to obtain access.

Emergency Services

A.    Emergency stairwell exits

There is one emergency stairwell exit in each building. Evacuation in case of emergencies will be through these exits.

B.    Emergency Fire protection Equipment

The building is equipped with a sophisticated life safety system composed of a complete sprinkler system for fire protection, a fire alarm and detection system.  A public address system provides one-way communication between the security control and all floors in each Block.

C. Elevator Malfunctions

1. In the event that an elevator stops with passengers in it, remember to remain calm. Each elevator in the building is equipped with an intercom system. A security guard is on-site 24 hours a day to respond to this situation. An elevator mechanic is on call and will quickly restore the car to service. Do not attempt to pry the doors open or to exit an elevator which has not completely leveled and stopped.
2. In the event of a power failure, elevators in the building will continue to operate using an emergency generator. Should a power failure occur, elevator lights will remain on but the car will temporarily stop.

Promotions & PR

Marketing and PR team of the complex plans and implements activities for mall promotions. From time to time occupants are approached to participate in such events.

Building Rules & Regulations

1. Sidewalks, doorways, vestibules, halls, stairways and other similar areas should not be used for the disposal of trash, or be obstructed by Owners / Tenants or be used by Owners / Tenants for any purpose other than entrance and exit to and from the leased premise or for going from one part of the building to another part of the building.
2. Plumbing fixtures shall be used only for the purposes for which they are designed and no sweepings, rubbish, rags or other unsuitable material shall be disposed therein. Damage to any such fixtures proven to result from misuse by an Owner / Tenant shall be the liability of the Owner / Tenant.
3. Signs, advertisements, graphics, or notices visible in, or from public corridors, or from outside the building, shall be subjected to City Centre for prior consent. Guidelines laid down for the purpose by City Centre shall apply.
4. Smoking is not allowed in all designated areas.